Privacy Policy

SMS & Text Messaging Privacy Policy

Overview

We use a guest messaging platform to communicate with guests before, during, and after their stay. This policy explains how we use SMS/text messaging, what information is collected, and how your data is protected.

Consent

By providing your mobile phone number during the booking process, check-in, or through direct communication with the property, you consent to receive text messages from the property via our guest messaging platform. Consent is not a condition of purchase.

Purpose of Messaging

Text messages may be used for operational and service-related communications, including but not limited to:

• Check-in and check-out instructions

• Access details (such as door codes or entry information)

• Room readiness or status updates

• Property information relevant to your stay

• Responding to guest questions or service requests

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message, and no further text messages will be sent unless you re-subscribe.

Help & Support

For assistance, reply HELP to any message or contact the front desk directly for support.

Privacy of Mobile Data

We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data, consent, and phone numbers will not be sold, rented, or shared with any third parties.

Data Security

We take reasonable measures to protect your information and ensure it is used only for the purposes outlined in this policy.

Changes to This Policy

We may update this SMS & Text Messaging Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon posting.